Terms of Service
Effective date: July 19, 2026
No patient data
FQHC Ready is not intended to store protected health information (PHI). Users must not upload PHI to this platform. OSV and UDS compliance work can be completed using policies, procedures, and aggregate data — patient records are never required. Uploading PHI is a violation of these Terms and may expose your organization to additional legal risk.
Provider-Specific Terms
These Provider-Specific Terms supplement the Bonterms Standard Online Cloud Terms (Version 1.0) set out below. In the event of a conflict, these Provider-Specific Terms take precedence.
- Provider: FQHC Ready
- Cloud Service: FQHC Ready — an OSV and UDS compliance tracking platform for Federally Qualified Health Centers.
- Support: Email support at support@fqhcready.com. No guaranteed response time.
- Fees: The Cloud Service is currently provided free of charge. Provider may introduce paid tiers in the future with advance notice.
- Sensitive Data: Customer must not submit PHI (as defined under HIPAA) or other Sensitive Data to the Cloud Service. See our Privacy Policy for details.
- Governing Law: California. Courts: San Francisco, California.
The following are the Bonterms Standard Online Cloud Terms (Version 1.0), © 2024 Bonterms, Inc., used under CC BY ND. Bonterms is not a party to this Agreement.
Bonterms Standard Online Cloud Terms (Version 1.0)
1. Entering into this Agreement
1.1 The Agreement. Customer and Provider agree to these Bonterms Standard Online Cloud Terms (Version 1.0), which become binding upon Customer's initial access or Order placement. The Agreement includes these Standard Terms, Provider-Specific Terms, and any Amendments.
1.2 Provider-Specific Terms. Provider may add modifications or attachments via Provider-Specific Terms above.
1.3 Order of Precedence. Amendments supersede Provider-Specific Terms, which supersede these Standard Terms.
2. Using the Cloud Service
2.1 Permitted Use. Customer may use the Cloud Service for its own business purposes in accordance with its Subscription.
2.2 Users. Customer controls user provisioning and bears responsibility for all user actions. Users must keep credentials confidential and notify Provider immediately of any compromise.
2.3 Affiliates. Affiliates may use the Cloud Service as Users or enter separate Orders under independent agreements.
3. Customer Data
3.1 Use of Customer Data. Provider will access and use Customer Data solely to provide and maintain the Cloud Service, Support, and Professional Services.
3.2 Security. Provider will implement industry-appropriate technical and organizational safeguards to prevent unauthorized access to Customer Data.
3.4 Usage Data. Provider may collect Usage Data (logs, aggregated analytics) to operate and improve the Cloud Service. External disclosure is limited to de-identified, aggregated information.
4. Mutual Compliance with Laws
Each party shall comply with applicable laws governing its performance under this Agreement.
6. Warranties
6.1 Mutual Warranties. Each party represents that it has authority to enter this Agreement and maintains industry-standard virus prevention measures.
6.2 Performance Warranty. Provider warrants that the Cloud Service will perform materially as described in the Documentation. Customer must report any breach in reasonable detail within 30 days of discovery. Provider's exclusive remedy is to provide a correction or workaround within 30 days, or allow Customer to terminate with a refund of prepaid fees.
6.3 Disclaimers. EXCEPT AS SET OUT IN THIS AGREEMENT, EACH PARTY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
7. Usage Rules
7.1 Compliance. Customer must use the Cloud Service in compliance with applicable laws and must have all rights necessary to use Customer Data without infringing third-party rights.
7.2 High-Risk Activities and Sensitive Data. Customer must not use the Cloud Service for High-Risk Activities (where failure could cause death, injury, or environmental harm) or submit Sensitive Data (including HIPAA-regulated PHI).
7.3 Restrictions. Customer may not: sell or sublicense the Cloud Service; reverse-engineer or access its source code; modify or remove proprietary notices; conduct security testing without authorization; or use the Cloud Service to build a competing product.
10. Fees
10.1 Payment. Customer will pay any fees described in the applicable Order within 30 days of invoice. Late payments accrue interest at 1.5% per month.
10.2 Taxes. Customer is responsible for all applicable taxes, excluding Provider's income taxes.
11. Suspension
Provider may suspend access upon accounts being 30+ days overdue, Section 7 breaches, or usage that risks material harm, with advance notice where practicable.
12. Term and Termination
12.1 Subscription Terms. Subscriptions run 12 months unless otherwise specified.
12.3 Termination for Cause. Either party may terminate upon 30 days' notice of uncured material breach, or immediately upon the other party's insolvency.
12.4 Data Export and Deletion. During the Subscription Term, Customer may export its data per the Documentation. Within 60 days of termination, Provider will delete Customer Data upon request.
13. Intellectual Property
13.1 Reserved Rights. Customer retains all rights in Customer Data. Provider retains all rights in the Cloud Service and related technology.
13.2 Feedback. If Customer provides feedback on the Cloud Service, Provider may use it without restriction or payment.
14. Limitations of Liability
14.1 Cap. Each party's total liability under this Agreement will not exceed the amounts paid or payable by Customer to Provider in the 12 months preceding the claim.
14.2 Consequential Damages Waiver. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF USE, LOST PROFITS, OR BUSINESS INTERRUPTION.
15. Indemnification
15.1 By Provider. Provider will defend and indemnify Customer against third-party IP infringement claims arising from authorized use of the Cloud Service.
15.2 By Customer. Customer will defend and indemnify Provider against third-party claims arising from Customer's breach of Sections 7.1–7.2.
16. Confidentiality
Each party will protect the other's Confidential Information using at least the same measures it uses for its own, and will not disclose it except to personnel with a need to know or as required by law.
18. Trials and Betas
Use of free trials or beta features is for internal evaluation only. Provider offers no warranty, indemnity, SLA, or Support for trials/betas, and its liability is capped at US$1,000.
19. General Terms
19.1 Assignment. Neither party may assign this Agreement without the other's consent, except in connection with a merger, acquisition, or transfer of substantially all assets.
19.2 Governing Law. California law governs this Agreement. Disputes will be resolved in courts located in San Francisco, California.
19.5 Amendments. Amendments must be in writing and signed by authorized representatives of both parties.
19.8 Force Majeure. Neither party is liable for delays caused by events beyond reasonable control (natural disasters, pandemics, internet failures, government actions).
19.10 Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates an agency, partnership, or joint venture.
Questions? Contact us at support@fqhcready.com.